At Cystelcom, we are proud of our heritage which is rich in communications and contact center industry innovation. Leveraging years of experience in best-practice customer service, workforce management, quality-monitoring processes, training procedures, productivity improvement, revenue management, strategy development, contact center analysis/evaluation and 3G telephony, we deliver a sound business strategy and effective implementations that produce rapid time-to-value and optimized service operations.

Our professional services group helps clients through every stage of the project—from service design, systems integration, application development and implantation to ongoing support and maintenance.

As a current ATP Cisco partner, Nortel developer partner and integrator of several AVAYA projects, Cystelcom has broad knowledge and expertise in designing IT solutions for contact centers and 3G telephony.