::: CYSTELCOM SISTEMAS - VIDEO WEB COLLABORATION :::

Online banking services play a crucial role in the brand of a financial institution. They are often the main link to customers and when successfully implemented, build customer loyalty, improve productivity and can even increase sales. The value of adding real-time voice and video communication and Web collaboration tools to online customer services, greatly enhances the customer experience, as it humanizes contact with the client and instills trust.

Veedia Video Web Collaboration is designed to bolster online banking customer services, infusing real-time bidirectional voice and video communication, and interactive Web collaboration tools, in the contact center. VEEDIA leverages the power and ubiquity of the Internet to extend this enhanced customer care to clients requesting services from any IP video customer endpoint such as a PC with a Webcam. It gives financial organizations a powerful real-time service for customers that request help online.

Veedia Video Web Collaboration directly integrates in existing portals, instantly opening a new way to facilitate client – agent communication (i.e. text chat, voice IP, voice and video IP and traditional voice calls). This value-add tool also incorporates new Web collaboration tools to improve the customer experience, such as shared browsing (Agent – Client), form sharing and bidirectional page push (Web pages, information, files, etc.). This means financial institutions can provide an attentive personal service that allows the best agents to rapidly and efficiently assist customers with any interaction or operation.