The value of adding video to a contact center is huge, as it personalizes contact with customers and provides organizations with a powerful tool to build customer trust and loyalty.
Cystelcom Video Contact Center offers a comprehensive and robust solution that infuses real-time voice and video communication into contact centers.

The solution enables organizations to extend enhanced customer service to clients requesting services from a variety of devices including PCs with a webcam, TVs with video cameras or 3G mobile phones.
Video Contact Center can be rapidly implemented as a standalone solution or easily integrated with existing voice and multimedia contact center solutions