Cystelcom offers a variety of solutions ranging from large multi-channel contact center solutions to new generation 3G telephony. Our broad and deep functionality satisfies individual, departmental and organizational objectives in order to transform communication and deliver optimized, cost-saving solutions.

Cystelcom has two innovative product lines:

A suite of unified and standalone products for multi-site and multi-channel contact centers that enables sophisticated management, routing and advanced reporting across all communication channels, ensuring that all interactions received in a contact center—whether it be inbound or outbound voice, fax, email, back-office, SMS, chat, web collaboration or video, are attended by the best resource the first time.

A multimedia application platform that enables operators, application service providers, content providers, contact center organizations and IP based corporations to extend video-based/multimedia services to 3G users and broadband IP networks. VEEDIA provides a complete family of solutions including the VEEDIA Server, VEEDIA 3G/IP Gateway and the VEEDIA Flash Video Gateway.