Cystelcom Interactive Voice and Video Response IVVR is a complete platform to develop and deploy interactive voice and video applications based on SIP, IMS, VoiceXML and H323, suitable for 3G networks. It supports standard industry protocols, working with all kind of terminals from voice to videoconference systems or 3G mobile handsets.
Cystelcom IVVR has been designed to allow easy and effective deployment of applications. By using Cystelcom Customer IVVR, companies are able to offer a wide range of value added services, for both voice and video communications.
Cystelcom IVVR is part of Cystelcom Interaction Management Suite bringing functionalities to create and deploy of self-service voice and video applications. With its open and extensible architecture based on standards and powerful service creation environment, enterprises can rapidly develop and deploy applications to provide advanced self service and enhanced call control applications to dramatically improve overall customer satisfaction.
Additionally, Cystelcom IVVR provides TTS and ASR functions by implementing MRCP, RTP and RTCP standards. When it comes to video features, it offers unrivaled capabilities as Text-To-Video (TTV), which is able to superimpose real-time text and images data over any videostream. That tool is required for video banking and video dating applications as well as any other application that needs to overlay dynamic data on video streams.
HIGHLIGHTS
- Voice and Video support
- Low implementation costs
- Service development environment based on standards (Java, VXML, MSCML)
- Integrated with Contact Center environments
- Multi-tenant solution
- Fully integrated reporting
- TTS, ASR and Text-To-Video support (Dynamic Text Overlay)
- Advanced call tunneling
- Support for RTSP live audio and video sources
- Advanced call control and routing
- Carrier Class reliability and stability
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