Cystelcom Multi-channel Contact Manager is a multi-channel solution designed to manage, organize, store and report on all the interactions across all communication channels for small- to medium-size contact centers. This off-the-shelf product provides compelling functionality for voice, VOIP, fax and e-mail.
MCM is a scaleable solution that enables contact centers to leverage their existing solution by easily adding other channels like back-office, video, chat and web collaboration.
What’s more, MCM includes an optimized desktop application that extends CTI capabilities across all contact channels. It provides simultaneous screen pop-ups not only with voice calls, but also enables CTI screen pop-ups with e-mail, fax, video and back-office, as well as any other channels that come into the contact center.
|
