Founded in 1993, Cystelcom is a leading provider of intelligent communications solutions for multi-channel contact centers and 3G telephony.

Leveraging years of expertise and core strengths in customer service, quality-monitoring processes, productivity improvement, contact center analysis/evaluation and 3G telephony, Cystelcom delivers revenue-generating, cutting-edge solutions and services that meet the needs of large mobile operators, content providers and contact centers.

Cystelcom provides standalone and integrated back-office, contact center and video contact center solutions that enable organizations to optimize communication, improve business productivity, reduce costs and increase customer satisfaction.

Cystelcom solutions are built on unique, open technologies and leverage strategic relationships with telecom operators, value-added technology providers and system integrators. Cystelcom is headquartered in Madrid, Spain.