The key to a successful business is a steady customer base. Cystelcom has more than 14 years of experience delivering proven solutions in large contact center and operator markets—serving some of the sector's biggest players. We make it our business to form aligned, collaborative relationships with our clients and strive to deliver powerful solutions that help organizations seize opportunities and overcome their toughest challenges.

In three short years we have focused on developing unique 3G mobile video services and have delivered market-proven solutions for operators, ASPs and video contact centers.

By deploying experts and implementing innovative customized solutions our clients have: augmented VIP client loyalty by 50 percent by implementing an improved distribution system, decreased hours spent supervising and managing agents by 30 percent, decreased agent reduction by 10 percent, and improved productivity and average customer service time by 10% by automating the distribution of back office tasks.

 

ONO Aguas de Murcia El Corte Inglés
Vodafone Atento Agencia Tributaria
Telefónica Coca-Cola Tesorería General de la Seguridad Social
Movistar BMW Sanitas
ING Direct Cruz Roja Antena 3
Mercedes Benz Gedeco madrid movilidad
Future Space Azkar SIVASA
Philips Telelínea TNT
Meditel 012 Comunidad de Castilla la Mancha
   

"We needed a tool that would enable us to have greater internal control of client contacts. With Cystelcom’s platform we can categorize and associate contacts according to the performed task and have immediate access to a multi-channel contact history from any agent position."

Ángela Gasch
Information Systems Manager
Grupo Avantis

© Copyright Cystelcom Sistemas 2009 C/ Toronga 23, Oficina 1. 28043 Madrid. Tfno: 91 388 19 29. Fax: 91 388 38 82 info@cystelcom.com